ITSM • ITOM • ITAM • HRSD • CSM • SECOPS • SPM • FSM

Transforming Workflows.
Empowering People.

We are the ServiceNow experts who empower employees, delight customers, and transform businesses with intelligent workflows across technology, operations, and growth.

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0+
Active Certifications
0+
Enterprise Clients
0+
Implementations
0K+
Workflows Deployed
Our Value

Workflow Automation Solutions
Built for Your Industry

Executive-level outcomes delivered across every ServiceNow workflow domain.

🛡️

IT Service Management (ITSM)

80%Reduction in Mean Time to Resolution (MTTR)
5→1Legacy instances consolidated into one platform
−3,000Monthly calls shifted to self-service & AI virtual agent
50%Drop in total incident volume post go-live
📦

IT Asset Management (ITAM)

15–20%Software spend saved via automated license true-up
−40%Hardware procurement lead time via Coupa integration
100%Asset visibility across global infrastructure
ZeroCompliance failures post-implementation
🔒

Security Operations (SecOps)

60%Faster vulnerability remediation cycle time
−50%Security incidents via automated threat prioritization
100%HIPAA / SOX compliance audit readiness
3×Analyst throughput with AI-driven triage
👥

HR Service Delivery (HRSD)

60%Employee portal adoption within 90 days of go-live
−45%HR admin triage time via automated case routing
100%ER privacy compliance across all employee cases
4×Faster onboarding cycle for new hires
🎧

Customer Service Management (CSM)

+35%Customer satisfaction (CSAT) score improvement
−40%Average case handle time with AI-driven routing
+300%Self-service portal engagement post-launch
25%Revenue uplift via proactive service bridge
📊

Strategic Portfolio Management (SPM)

+30%Delivery speed across IT project portfolio
100%IT spend transparency for C-suite dashboards
−25%Budget overruns via real-time resource management
2×Faster demand-to-delivery cycle for new initiatives
🏢

Workplace Service Delivery (WSD)

70%Reduction in facilities request resolution time
−55%Manual coordination between HR, IT & Facilities
85%Employee satisfaction with hybrid workplace services
3×Faster space booking & visitor management processing
☁️

IT Operations Management (ITOM)

~100%CI accuracy achieved in audit-ready CMDB
−80%MTTR via AIOps alert correlation & auto-remediation
−50%Change-related incidents via improved impact analysis
ProactiveShifted from reactive support to proactive model
🎓

Training & Placement Services

38+Active ServiceNow certifications across 10 domains
95%Certification exam pass rate across all cohorts
500+Professionals trained and placed in ServiceNow roles
6 wksAverage time from training start to job-ready
🤖

ServiceNow AI & Now Assist

NEW
Control
TowerAI Control Tower for agentic AI management — orchestrate, monitor & govern AI agents across the platform
AI ScoreNew AI Security Score metrics to benchmark and continuously improve your AI posture
+60%Faster resolution with enhanced Now Assist chatbot — Gen AI-powered, context-aware, multi-turn
ZeroManual effort for routine L1 tasks via fully autonomous AI Agent workflows
Now Assist Agentic AI AI Control Tower GenAI

IMPACT STORY

40%
Faster Field-Task Resolution

Enabled by deploying tailored Agent Mobile workflows on the ServiceNow platform.

HOW WE DID IT

Dynamic AI-optimized technician scheduling
Offline-capable Agent Mobile app deployment
Real-time parts & van stock management
IoT integration for predictive maintenance

ADDITIONAL OUTCOMES

+25%
First-Time Fix Rate
−30%
Operational Costs
3×
Dispatch Speed
95%
Customer CSAT
FSM Now Assist GenAI Mobile First
Our Clients

Trusted by Industry Leaders

Google Microsoft Lucid Motors Mercury Insurance Wells Fargo
Who We Are

We Are Druthion

Druthion Technology Solutions is a global ServiceNow consulting partner delivering cloud-based workflow automation tailored to healthcare, finance, retail, manufacturing and other industries.

What we do:

  • End-to-end delivery: strategy, architecture, implementation, integration, training, and ongoing support
  • AI-powered workflow design using Now Assist and GenAI capabilities
  • Cross-domain expertise: ITSM, ITOM, ITAM, HRSD, CSM, FSM, SPM, SecOps
  • Talent development programs for internal ServiceNow capability building
40+
Active Certifications
15+
Active Enterprise Clients
1K+
Workflows Deployed
50+
Implementations
Our Approach

From Strategy to Success

Our certified architects, developers, and trainers design and implement end-to-end digital workflows, cloud integrations, and enterprise automation strategies.

Customer Satisfaction95%
Innovation Delivery88%
Training & Enablement92%
Get Started
Druthion ServiceNow consulting team

Our India Team

Teamwork Builds Great Solutions

Impact Story

40%

Faster field-task resolution

Enabled by deploying tailored Agent Mobile workflows on the ServiceNow platform.

Now Assist • GenAI • Mobile First

Ready to Transform Your ServiceNow Platform?

Let's build intelligent workflows that drive real business outcomes.

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